Shipping and Delivery Information


The Sale Terms Policy forms a part of the Terms of Use of the Website. All capitalized terms used herein below shall be ascribed the same meaning as set out herein, the Terms of Use or the Privacy Policy.

1.1. Iron & Oak uses the services of reputed courier companies for the shipment of its Products.

1.2. Delivery will be made on all business days except Saturday, Sunday and Public Holidays and shall be made to the shipping address provided by a User at the time of placing the order. Orders will be shipped only to a single destination address specified at the time of billing.

1.3. A mail shall be sent to the customer after the order is dispatched with the tracking number along with the courier company’s details.

1.6. Iron & Oak shall endeavour to ensure that the orders are delivered to a User within the prescribed time. However, under no circumstances shall Iron & Oak be held responsible for any delay in delivery of Product due to circumstances beyond the control of the Company.

1.7. Delivery charges shall include all shipping and handling charges. The charges may vary based on product, volume, dimension of product, weight etc. which shall be specifically mentioned in the shopping cart to the User before he/she may make payments for the same.

1.8. A User is required to provide a proper and accurate billing address in order to facilitate the delivery of an order at the earliest. At least two attempts shall be made to deliver an order to a User. An email will be sent to a User in the event of an unsuccessful delivery in the first attempt clearly specifying the date and time when the second attempt of delivering the order shall be made. In case the second attempt at delivery of the order is also unsuccessful for any reason whatsoever, the order shall stand cancelled and no refund shall be provided for the same.

1.9. Iron & Oak accepts all major debit & credit cards (including Master Card,&Visa) as well as provides net banking options across major banks. CC Avenue is the third party payment gateway for Iron & Oak.