RETURN POLICY


Items once sold can only be returned or exchanged if items arrive damaged or are damaged during transportation.

Returns Policy: If items arrive damaged or are damaged during transportation.

All Mishka Designs brands are obliged to follow the same return policy. The item should have not been used and should be in the original packaging, or of the same quality and in re-saleable condition. You are responsible for shipping the item back to the seller. Please, make sure that it has been packed well so that it does not get damaged during transportation. You will be refunded the full order amount, without the transportation and delivery costs within 14 days of the receipt of the returned items. Refunds are credited to the same card or account that was used for payment at purchase.

Our returns policy is valid for all standard and customized items and those that are made-to-order.

To claim returns please emailCustomerservice@iron-oak.com.

Faulty or Damaged Items

You must inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip. Then proceed to notify our Customer Service according to the procedure outlined below. Slight breakage or wear and tear can be expected while transportation or due to handling for which Mishka Designs or its associates will not be held responsible. We take utmost care while packing and shipping the product to you but if due to any unforeseen event the product arrives damaged at your door we will process full refund as soon as all of the requirement for a refund are promptly met. If an item from your order is faulty or damaged, please email Customer Service via Customerservice@iron-oak.com as soon as possible after receipt of item, but not later than 24 hours after delivery. Please include the following in your email

1. The order details: order number, your contacts and date of delivery.
2. Information about the faulty or damaged product: product name and description and what is the problem with it. If possible, include a photo of the damaged product.
3. Let us know if you have notified the courier upon delivery that the package is damaged during transportation.


You will have to pay for the return transportation of the product, but we will reimburse you for this cost once we receive and inspect the item. In some cases we can make arrangements for a courier to collect the item directly from you.